Terms and conditions - North Alabama Gas District

Starting April 1, 2023 a $2.75 convenience fee will be added to all card and e-check payments.

If you pay your bill on this website it will post on the second business day. If your account is "pending cut off" please call North Alabama Gas District to confirm that your payment has been received.

This document is to provide you information on the online payment system we provide. When you use this service, you and any person you authorize to perform these functions on your account, agree to these terms and conditions.

Privacy Policy - We will never disclose any personal information about you to a third party unless compelled to do so by law.

Security - North Alabama Gas District is committed to ensuring the security of your personally identifiable information. We will take reasonable precautions to protect this information from loss, misuse, unauthorized disclosure or alteration, including, putting in place appropriate physical, electronic and administrative procedures to safeguard and secure such information.

Business Days / Delivery Method - Our business days are Monday through Friday, excluding the following holidays: New Year’s Day, Martin Luther King Day, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day and Friday after Thanksgiving, Christmas Eve and Christmas Day.

Online Card or E-Check Payment- This payment is non refundable.

Contact information: Customer Service
Muscle Shoals, Alabama Office: 256-383-3306 (Colbert and Lawrence County areas)
Madison, Alabama Office: 256-772-0227 (Madison and Limestone County areas)

Limitations - You agree that neither NORTH ALABAMA GAS DISTRICT nor any party involved in creating or delivering this web site is liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, or use of this web site. NORTH ALABAMA GAS DISTRICT assumes no responsibility for and will not be liable for any damages from any viruses, which may affect your computer equipment or other property on account of your access to, use of, or downloading from our web site.

Changes In Terms - It is possible that NORTH ALABAMA GAS DISTRICT - terms and conditions may change over time.We will post any changes on our web site. Prior notice may not be given, however, where an immediate change is necessary for security purposes of changes to terms and conditions.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY NORTH ALABAMA GAS DISTRICT ON AN "AS IS" AND "AS AVAILABLE" BASIS. NORTH ALABAMA GAS DISTRICT MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK AND THAT YOU ARE SOLELY RESPONSIBLE FOR THE ACCURACY OF THE PERSONAL AND PAYMENT INFORMATION THAT YOU PROVIDE.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, NORTH ALABAMA GAS DISTRICT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NORTH ALABAMA GAS DISTRICT DOES NOT WARRANT THAT THIS SITE, ITS SERVICES OR E-MAIL SENT FROM NORTH ALABAMA GAS DISTRICT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NORTH ALABAMA GAS DISTRICT (AS WELL AS ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES AND STOCKHOLDERS) WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, ANY CREDIT CARD COMPANY'S NON-AUTHORIZATION OF A USER'S CREDIT CARD PAYMENT, FROM A PARTY USING THIS SITE OR FOR DISRUPTIONS IN SERVICE ON THIS SITE, REGARDLESS OF THE CAUSE, INCLUDING (WITHOUT LIMITATION) DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. NORTH ALABAMA GAS DISTRICT ASSUMES NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MIS-DELIVERY OR FAILURE TO STORE ANY USER COMMUNICATIONS OR PERSONALIZATION SETTINGS.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

NORTH ALABAMA GAS DISTRICT reserves the right to make changes to this Web site (including, without limitation, discontinuing this Web site or the services offered on this site) and these Terms of Use at any time, with or without notice. If any of these terms and conditions shall be deemed invalid, void or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.